Return Policy
Our satisfaction guarantee. A work that arrives damaged, or materially different from its description, qualifies for return or exchange at our cost. Report it with the claim form (your order number and email find the order), or write to info@robinhoodauctions.com, and we send a return authorization; please do not send a work back before you have one. Every parcel ships fully insured: keep all the packing materials and photograph the damage to the work and to the outer packaging.
All sales are final. Otherwise we do not issue refunds, accept cancellations or make exchanges. In extenuating circumstances, at our discretion, a refund may be granted less a 5% fee. Shipping fees, and duties and taxes outside the United States, are not refunded. Refunds are made in US dollars to the original payment method; any exchange-rate difference or bank fee is the cardholder's.
Time limits. Any concern about an order must reach us in writing within 30 days of placing it, or within 15 days of delivery.
Not returnable: gift cards, auction purchases (covered by the auction's own terms) and sale items. Allocated release works and accepted offers are final in the same way.
A receipt or proof of purchase is needed for any return. If a refund you were told about has not arrived, check with your bank or card company first, then write to us at info@robinhoodauctions.com.